Dictation for customer support on Mac
Turn your spoken explanation into a draft reply in the support tool you already use. Stirae handles voice transcription and optional rewriting; you supply the diagnosis, policy, and next step.
Choose the kind of reply you need
A customer update
Say what is confirmed, what remains unresolved, and what the customer can do next. State a promised response time only when it is one you can meet. A Writing Style can organize that information without requiring you to dictate a finished paragraph.
Troubleshooting instructions
Dictate the steps in order, using the exact button and menu labels. Include conditions such as “if the error returns” with the action they govern. Check the resulting sequence against the product before sending it.
An internal handoff
Describe the reported issue, observed behavior, attempted fixes, and remaining question. Keep customer reports separate from reproduced findings. Stirae does not read the ticket history or discover missing context; include the facts that the next person needs.
Create a support-reply Writing Style
- Finish setup and permissions. Use an unsent draft for your first dictation.
- In Settings > Writing Styles > New Writing Style, name the style Customer Reply and paste the instructions below.
- In Settings > Profiles > New Profile, select Full Rewrite, Customer Reply, a fixed spoken language, and the output language you need.
- Set Use With to the support application or its exact website host, then save. Use Same as Spoken if no translation is needed.
- Click the reply field and dictate using your recording shortcut. Review the result before sending.
Use short paragraphs. Keep any supplied acknowledgment or apology first, then the supplied answer or current status, any workaround, and the existing next step. Preserve all facts, uncertainty, conditions, timing, and commitments. Do not invent an apology, refund, eligibility rule, investigation, diagnosis, or promised resolution.
APPROXIMATE: phrasing and grouping depend on model judgment. These instructions do not verify a reply against your policies.
Full Rewrite allows sentence restructuring. Light Cleanup keeps edits close to the spoken wording and will not apply a style's sentence-level restructuring instructions.
An unresolved-issue example
Fictional editorial example — not a captured product result
Spoken draft: “Thanks for the screenshot. We reproduced the error when exporting a large report. We don't have a fix date yet. For now, could you export one month at a time and let us know if that works?”
Illustrative edited draft:
Thanks for the screenshot.
We reproduced the error when exporting a large report, but we don't have a fix date yet.
For now, could you export one month at a time and let us know if that works?
The reply keeps the uncertainty and the request intact. It does not claim that the workaround succeeded or that a fix is scheduled.
Keep product terms and saved replies consistent
Use Vocabulary for product names and technical terms. Select Preserve spelling for exact case and spelling; use Do not translate for names that should remain unchanged in translated text.
Use Voice Shortcuts for text you have already approved, such as a standard closing. When a shortcut matches, its replacement and the rest of that dictation become the final text: cloud refinement and translation are skipped. Insert a saved reply in a separate dictation when other text needs rewriting.
Replying in another language
Choose a different Output Language when you want Stirae to translate, including Hindi (Devanagari). See the full list in Languages & Translation. Translation requires an available cloud path; if it cannot run, the result may stay in the original language. Verify the language and meaning before sending.
Transcription runs on your Mac. Cloud refinement or translation sends text and request instructions for processing. Choose settings appropriate for the customer information you handle, and read Local transcription and cloud processing.
Website Profiles work in Safari, Google Chrome, Brave, and Microsoft Edge. Start with a draft in your actual support tool to check insertion. If text does not appear, click the intended field and paste the clipboard copy before copying anything else. Do not paste again if the text is already present.