Request cancellation by email
Email support@stirae.ai with your cancellation request. Requests are handled manually by Stirae’s operators.
Opening an email draft does not send your request. Send the message from your email application.
Include your name, the email address associated with your Stirae account or another reference that identifies the subscription, and your requested end date. You can ask for cancellation at the earliest possible date.
If you are terminating for a serious reason, explain the relevant reason. No reason is needed for ordinary cancellation. Do not send passwords or payment-card details.
We will reply by email with the effective cancellation date and any applicable refund information. Keep your request and our reply for your records.
When cancellation takes effect
- Monthly subscription: cancel at any time to stop renewal at the end of the current monthly billing period.
- First year of an annual subscription: you can cancel to end the subscription at the end of the initial year.
- After the first annual term: you can cancel with one month’s notice. We refund prepaid time after the effective cancellation date proportionately.
Mandatory termination rights, including termination for a serious reason, remain unaffected. If you want to exercise a statutory right of withdrawal from a contract, see Withdrawal.
Subscription management in the app
Open Settings > Plans & Billing to access available billing and subscription-management options. The self-service billing portal offers cancellation at the end of the billing period. Email us to use the one-month notice rule after the first annual term or another legally available termination date.
Cancelling does not itself delete your Stirae account or local Mac data. To request account deletion, follow the Privacy Policy.
See the Terms of Service for the subscription terms and the Legal Notice for operator and email contact information.